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Whitepaper

The Human Edge in the New Age of Container Shipping

Download the whitepaper to know how the people behind the organization can support the growth and productivity



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Whitepaper

The Complexities of Upgrading The Terminal Operation System

When acquiring or upgrading a commercial TOS solution, it would serve terminals well to outsource IT complexities. By working with an experienced IT partner that incorporates the industry’s best practices have proven to improve operational productivity and competitiveness. Download whitepaper to understand how adopting smart terminal operating systems can aid in improving overall productivity.



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Whitepaper

Communication Imperatives for Connected Ocean Carriers

CARA streamlines business processes by standardising and automating data exchanges to facilitate co-operation between carriers of various degrees such as slot charter, slot swap, joint operations and alliances. Download the whitepaper to understand how effective synchronisation and data transparency can streamline processes and improve overall customer service.



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Whitepaper

Total and Integrated Liner Management System for Ocean Carriers

Facing the shipping industry right now, is the onset of depressed freight rates, geopolitical turbulence and overcapacity of ships. The market is also seeing a rising trend of shipping lines who are now deeply committed to investing in IT solutions to take them to the next level of performance. Download whitepaper to understand how adopting smart liner management solutions can aid in improving overall productivity.



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Whitepaper

5 Key Maritime Logistics Trends in 2019

As the industry leverages the latest technologies for growth, some things have changed to cloud the outlook ahead. Carriers have begun to behave differently because of varied changes in external market factors like geo-political climates and trade inbalances, and internal factors such as data duplication, lack of collaboration and the inability to optimize resources. CyberLogitec sees 5 dominant trends this 2019 that we believe will bring clarity in shaping the way forward.



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Whitepaper

Transforming Logistics with Digitization

Today's competitive logistics marketplace is being redefined by future-thinking innovative freight forwarders who are putting shipper's needs first in their drive to digitalize.



2 Ways to Improve Liner Service Quality

In a recent annual shipper satisfaction survey conducted by Drewry and the European Shippers’ Council (ESC) for 400 shippers and forwarders, it was revealed that shipper’s satisfaction with documentation accuracy scored 3.4 out of 5, but the quality of the customer service received only 2.9. The survey also reveals that carrier performance has deteriorated in the last two years, particularly in four key areas, i.e, range of available carriers, range of different available services, the price of service and the overall carrier service quality.

Shippers and forwarders are looking for service quality in relation to brand reputation and booking options. The idea of subpar documentation accuracy and an even poorer customer service indicates that delivery and performance within the industry hasn’t been up to mark.

To see an improvement in overall carrier service quality, organizational initiatives need to be in place to boost the service quality for the entire industry.

1. Embrace Technology

To support documentation and track-ability within the liner industry, it is highly important to ensure the accuracy of data that flows through the entire supply chain – from shipper, to haulier, to carrier to terminal and vice versa. There needs to be transparency in the movement of goods and data through the entire maritime shipping chain. In today’s context, where a wide range of shipping options and massive processes are concerned, the only way forward is through the adoption of technology that supports the core business processes in a fully integrated manner.

Given the huge amount of information involved, robust internal processes are required to ensure quick turnaround time for shippers and forwarders.

2. Embrace People

People are the backbone that supports the success of any organization. The empowerment and trust towards its employees makes a great difference in the level of motivation. Research shows that high employee job satisfaction gives rise to an intrinsic desire to perform well at work which in turn leads to a good service climate. By keeping people empowered, they too will become more productive.

To meet the demands of today’s customers, carrier performance has to up their game, and that involves fostering a holistic environment of people and technologies. The good news is that in the last few years the container shipping industry has starting picking up its game. We are on the cusp of exciting changes!