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Whitepaper

Eagle Eye: The Human Edge in the New Age of Container Shipping

Download the whitepaper to know how the people behind the organization can support the growth and productivity

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OPUS Terminal: The Complexities of Upgrading the Terminal Operating System

When acquiring or upgrading a commercial TOS solution, it would serve terminals well to outsource IT complexities. By working with an experienced IT partner that incorporates the industry’s best practices have proven to improve operational productivity and competitiveness. Download whitepaper to understand how adopting smart terminal operating systems can aid in improving overall productivity.

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CARA: Communication Imperatives for Connected Ocean Carriers

CARA streamlines business processes by standardising and automating data exchanges to facilitate co-operation between carriers of various degrees such as slot charter, slot swap, joint operations and alliances. Download the whitepaper to understand how effective synchronisation and data transparency can streamline processes and improve overall customer service.

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ALLEGRO: Total and Integrated Liner Management System for Ocean Carriers

Facing the shipping industry right now, is the onset of depressed freight rates, geopolitical turbulence and overcapacity of ships. The market is also seeing a rising trend of shipping lines who are now deeply committed to investing in IT solutions to take them to the next level of performance. Download whitepaper to understand how adopting smart liner management solutions can aid in improving overall productivity.

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ALLEGRO: 5 Key Maritime Logistics Trends in 2019

As the industry leverages the latest technologies for growth, some things have changed to cloud the outlook ahead. Carriers have begun to behave differently because of varied changes in external market factors like geo-political climates and trade inbalances, and internal factors such as data duplication, lack of collaboration and the inability to optimize resources. CyberLogitec sees 5 dominant trends this 2019 that we believe will bring clarity in shaping the way forward.

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OPUS Logistics: Transforming Logistics with Digitalization

Today's competitive logistics marketplace is being redefined by future-thinking innovative freight forwarders who are putting shipper's needs first in their drive to digitalize.

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OPUS Logistics: The New Dynamic in Logistics Management

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OPUS Terminal M: New Generation Multi-purpose TOS

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The Definitive Guide to Terminal Automation Solutions

Eagle Eye is a real-time monitoring, tracking and control system which enhances yard operational productivity. The digital twin and operation analysis solution analyzes the location and movement of containers and intelligently automates container handoffs without the need for human intervention. With 2D and 3D terminal visualization, yard operational decisions can be proactively and safely administered

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SMARTLINK: 7 Ways to Improve Your Logistics and Supply Chain Visibility

It’s a fact of life that problems happen; natural disasters, labor strikes, political terminal or global pandemics can cause unplanned interruptions to your supply chain. The three most common supply chain disruptors historically are damaged goods, late deliveries and quality issues. Those of us who have been able to set up our logistics and supply chain processes utilizing a cloud-based infrastructure that centralizes data management, facilitates partner collaboration, and automates workflow alerting systems, will come out on top. End to end visibility is the key winning factor.

Working in Terminals During the Pandemic

The awareness of establishing and enforcing workplace health and safety practices has increased exponentially in the light of the COVID-19 outbreak, and it has become an acknowledged reality that this long-drawn pandemic has globally disrupted and redefined the work environment and work processes. Much of today’s port & terminal operations still require on-the ground personnel to manage and operate their operations control room, operate yard & berth equipment. While some ports and terminals may have responded well to the new normal, many are in fact still coming to terms with the challenges with social distancing and manpower resource rostering for alternating split work teams. Therefore, port & terminal operators will now have to more forcefully pursue measures to reengineer their operations by looking deeper into digitalisation of their operations.

The current situation favours Terminal Operating Systems (TOS) that break away from traditional on-site, client/server installations, instead to capitalise on web-based technology. By hosting a cloud-based TOS that is accessible via browsers on laptops and mobile devices, greater workforce mobility and infrastructure resilience can be achieved.

The New Normal of Manpower in Terminal Operations
While there are increasing evidence of automation of port operations to overcome reliance on manual operations, the technology for full automonous vehicles/equipment, and the infrastructural costs involved may still put it out of reach for many ports. Hence undeniably manual labour is still a significant factor to terminals operations, from operating container handling equipment and driving trucks, to physically removing cargo from containers.

For such skill sets that require human resources to be physically on-site, a dynamic system for rostering of personnel would be very useful. Such a system would consider staff’s qualification, availability and previous rostering cycle to equitably distribute the terminal’s expected workload among employees. Teams can be setup so that the same people work in the same shifts on a regular basis, minimizing interaction between those who belong to other teams. In addition, terminals can space out break periods so that employees will not need to linger in big groups during meal times.

For the protection of the workforce from Covid-19, terminals should adopt processes that would minimize contact between personnel and possible sources of infection like surfaces prone to human touch. These can range from simple face masks and gloves to full-blown protective gear depending on the situation. Stocks of these items should be managed effectively to enhance employee’s confidence that they are safe in the workplace. Disinfecting terminal equipment cabins should be a routine activity to ensure the safety of drivers and operators working in a closed environment. Likewise, devices like vehicle mounted terminals (VMT) and mobile devices (handheld terminals) should be disinfected before every change of user (shift change or any other occasion).

Technologies are now available to automatically monitor the number people present in a certain area and these can be used to remind employees to maintain a minimum distance from one another. Similar systems can detect when personnel are not wearing safety vests, helmets and even face masks.

Remote Work as a New Normal for Terminals
Given that physical presence is required for the movement of cargo and containers, there is however a segment of the terminal’s workforce that can be empowered to work remotely. These include back office personnel – finance and administration, documentation, billing and even key operational roles like vessel and yard planners.

A cloud-based TOS would fit perfectly in a situation where personnel are forced to work remotely in the interest of maintaining social distancing. TOS functions accessed via browsers practically allow terminal personnel to work anywhere, provided an adequate security setup is in place.
In addition, for terminal operating companies that run multiple sites, personnel that work remotely can be shared across facilities, as they are unhindered by limitations set by physical presence. In this case terminal operators not only realize savings in manpower and other resources, the employees are also spared from having to contend with congestion in public transport and even in the workplace.

Even if the remote workforce is not shared between terminals in a multi-facility setup, personnel from different locations can play the role of backup to each other, resulting in a robust organizational setup where terminals can continue to operate in case the workforce in one site becomes infected.

Conclusion
The path to the post-Covid world will be a prolonged process, which will not be without setbacks or uncertainties along the way. As the industry progresses into the new normal, it needs to go beyond the typical way of operational manpower rostering to adhere to good workplace safety and health practices. The fact is that the future of terminal operating solution is already within reach, and along with it, a new season of modifying human resource and operational policies that may, in the long-run, operate vastly different from what people are typically used to.

An Opinion Piece by Carlo M.

Product you may be interested in: OPUS Terminal