How Top Logistics Providers are Improving Their Operations
Logistics service providers facilitate the movements of goods through the global supply chain. They are the glue that holds it all together. Their jobs depend on the ability to optimize the end-to-end logistics for their customers, beneficial cargo owners. To do this effectively, they need technology partners who can support their efforts, keep them up to date on the latest solutions and help them get the most out of their technology investments. They need technologies that integrate all aspects of the business and help them manage their day-to-day operations including, reducing costs, providing visibility, insightful reporting, inter-office and customer communication and collaboration, all while managing sales.
Recently, TechValidate, a third-party survey company, surveyed customer users of CyberLogitec’s OPUS Logistics to access the value they are getting from this logistics technology. CyberLogitec learned from their customers, leading freight forwarders, NVOCCs and 3PLs, just how important the OPUS Logistics technology solution is to their business operations. In fact, 81% said that they would recommend OPUS Logistics to other logistics providers and gave it a 7.9 out of 10 rating.
They chose OPUS Logistics because of the price compared to other solutions (40%), the extent of the advanced functionality (36%) and the working relationship they had with the sales team (35%). Additionally, we learned that they were looking for a solution that could give them more flexibility in their processes (50%), better shipment visibility (35%) and better systems integration (35%).
We discovered that OPUS Logistics does help logistics providers achieve these goals by improving shipment visibility and business decision making, communications and reporting processes, and overall customer service.
- 74% improved the generation of volume and performance reporting by 25-49%
- 75% improved visibility into real-time status of customer orders by 25-49%
- 71% improved the sharing of information with customers by 25-49%
- 70% saved time with sales management & account closing lead time by 25-49%
- 74% improved & saved time processing customer orders by 25-49%
- 31% improved and saved time with standardization and streamlining of shipment operations by 75% or more
In short, OPUS Logistics helps logistics service providers ensure on time delivery and more efficient operations management through access to insightful and actionable data that empowers intelligent, optimal and educated decisions.
*About the survey: TechValidate conducted a survey of 229 users of OPUS Logistics from 98 companies. The survey was delivered on November 7, 2018 and received a 27.4% response rate.